We are so confident in the quality of our products that we offer a replacement guarantee for all of our puzzles. We use the finest European materials and fade-resistant inks, ensuring that we produce your puzzle to last a lifetime. 

Under standard use, we guarantee the following;

  •  The puzzle pieces will not break, tear, or separate.  
  •  The printed photos will not fade. 

If your puzzle does not meet these standards, we will replace your puzzle

How to Claim Your Guarantee

If you notice a defect in your puzzle, please contact our service team and provide your order number. The most efficient way to reach our service team is via e-mail.